Questions about Our Services
Q1: How can I get assistance?
A1: Please don't hesitate to reach out to our Service Support Team at support@kubebricks.com. You can expect a response within one business day.
Questions about Missing or Defective Parts
Q1: What should I do if I discover missing or defective parts?
A1: We will provide free replacement parts for such cases within 12 months from the date of your order.
Questions about Shipping
Q1: Do you offer worldwide shipping?
A1: Yes, we provide worldwide shipping.
Q2: Where do you ship goods from?
A2: Our warehouse is located in mainland China, and the goods are shipped from there.
Q3: What is the shipping cost?
A3: We offer free shipping worldwide.
Q4: How can I track my package?
A4: You can track your package on 17track.net. If you need assistance with tracking or have questions, please contact our service team at service@kubebricks.com, and we will provide you with a status update.
Questions about Payment & Orders
Q1: What payment methods do you accept?
A1: We accept Paypal and Credit Card payments.
Q2: My payment was declined. What should I do?
A2: If your Credit Card payment fails, please contact the Stripe Support Team for assistance. Alternatively, you can use Paypal for payment if the issue cannot be resolved.
Q3: How can I cancel my order?
A3: If your order has not been shipped yet, please contact our Service Support Team at support@kubebricks.com. We will cancel your order and provide a full refund.
Q4: Is my information secure on this site?
A4: Yes, Kubebricks takes measures to secure your personal information. When you submit sensitive information on the website, it is protected both online and offline.
Q5: What if my address is incorrect?
A5: If the recipient's address is incorrect and delivery fails, the parcel will be returned to the sender. Upon receiving the parcel, we will contact you to update the address and arrange for re-delivery.
Questions about Returns & Refunds
Q1: What items can be returned?
A1: a) We accept returns or exchanges within a 30-day period. b) All returned items must be in their original condition: unused, unwashed, and unworn. No exceptions.
Q2: How do I initiate a product return?
A2: Contact the Kubebricks Service Team at support@kubebricks.com to confirm the details and ensure the item meets the return conditions. After agreement, our Service Team will provide you with detailed return information. Please provide the return tracking number after shipping the return.
Q3: What is your refund policy?
A3: Refunds are processed within 1-5 business days after we confirm the cancellation.
Q4: How will I receive my refund?
A4: Refunds are issued through the original payment method.
Q1: How can I get assistance?
A1: Please don't hesitate to reach out to our Service Support Team at support@kubebricks.com. You can expect a response within one business day.
Questions about Missing or Defective Parts
Q1: What should I do if I discover missing or defective parts?
A1: We will provide free replacement parts for such cases within 12 months from the date of your order.
Questions about Shipping
Q1: Do you offer worldwide shipping?
A1: Yes, we provide worldwide shipping.
Q2: Where do you ship goods from?
A2: Our warehouse is located in mainland China, and the goods are shipped from there.
Q3: What is the shipping cost?
A3: We offer free shipping worldwide.
Q4: How can I track my package?
A4: You can track your package on 17track.net. If you need assistance with tracking or have questions, please contact our service team at service@kubebricks.com, and we will provide you with a status update.
Questions about Payment & Orders
Q1: What payment methods do you accept?
A1: We accept Paypal and Credit Card payments.
Q2: My payment was declined. What should I do?
A2: If your Credit Card payment fails, please contact the Stripe Support Team for assistance. Alternatively, you can use Paypal for payment if the issue cannot be resolved.
Q3: How can I cancel my order?
A3: If your order has not been shipped yet, please contact our Service Support Team at support@kubebricks.com. We will cancel your order and provide a full refund.
Q4: Is my information secure on this site?
A4: Yes, Kubebricks takes measures to secure your personal information. When you submit sensitive information on the website, it is protected both online and offline.
Q5: What if my address is incorrect?
A5: If the recipient's address is incorrect and delivery fails, the parcel will be returned to the sender. Upon receiving the parcel, we will contact you to update the address and arrange for re-delivery.
Questions about Returns & Refunds
Q1: What items can be returned?
A1: a) We accept returns or exchanges within a 30-day period. b) All returned items must be in their original condition: unused, unwashed, and unworn. No exceptions.
Q2: How do I initiate a product return?
A2: Contact the Kubebricks Service Team at support@kubebricks.com to confirm the details and ensure the item meets the return conditions. After agreement, our Service Team will provide you with detailed return information. Please provide the return tracking number after shipping the return.
Q3: What is your refund policy?
A3: Refunds are processed within 1-5 business days after we confirm the cancellation.
Q4: How will I receive my refund?
A4: Refunds are issued through the original payment method.